Business, Technology & Feasibility Consulting

Whether to invest in new software or technology Whether to automate a business process Whether to replace an existing system Whether to build custom software Whether to improve or redesign a business process Whether a project or business idea is practical How to solve a business problem we have already identified Which of several possible solutions would be best Whether the expected benefit justifies the cost How to phase a larger improvement or project We know something needs to change but are unsure where to start Something else

Reduce costs Reduce manual work Improve productivity Improve customer service Increase sales or revenue Improve visibility or reporting Reduce errors Improve control or compliance Support business growth Replace an outdated or unsuitable system Improve reliability Introduce a new product, service or capability Reduce dependence on particular people Improve decision-making Not sure yet

Very clearly — we can describe the issue and its impact Fairly clearly — some details still need work We know the symptoms but not the root cause Different people have different views of the problem We mainly have an idea rather than a defined problem We are not sure what the real issue is

Using an existing system/process that mostly works Using an existing system/process that is causing significant problems Using several disconnected tools/processes Mostly manual work Mostly spreadsheets A mixture of systems, spreadsheets and manual work Nothing yet — this is a new initiative Not sure

Yes, one preferred solution Yes, several options We have some ideas but have not compared them properly No, we only know the problem We are not sure what options exist

Buy existing software Configure or improve existing software Build custom software Automate or integrate existing systems Improve the business process without major technology changes Spreadsheet, data or reporting improvements Website or online improvements Outsource part of the work Add staff or resources Change supplier or provider Several of these Something else Not sure

Small improvement opportunity Causes regular inconvenience Wastes meaningful staff time Causes delays or errors Affects customers Limits growth Creates financial risk or unnecessary cost Creates operational, control or compliance risk Is strategically important to the business Could determine whether a larger project goes ahead We have not quantified the impact

We have a clear budget and expected return We have a budget but not a clear value or return calculation We know the expected benefit but not the likely cost We have rough estimates only We have no reliable cost or value information yet Cost is not the main decision factor Not sure

Yes, firmly defined A rough range We have a maximum we cannot exceed Funding depends on the business case No budget has been set Prefer not to say

Very little Some new procedures or training Changes across one department Changes across several departments Significant changes to how the business operates We do not yet know

Yes Mostly Some gaps exist Significant additional support would be needed We would depend heavily on an external provider We have not considered this yet Not sure

Must work with existing systems Existing data must be migrated Security or access requirements are important Customer or supplier access is required Mobile access is required High availability or reliability is important Large amounts of data are involved Specialised hardware or devices are involved Integrations or APIs are required Regulations or compliance affect the solution We have no unusual technical requirements We do not know yet

No major dependencies Existing data needs to be cleaned or organised A business process must be clarified first Another system or project must be completed first Management or board approval is required Funding or budget approval is required A supplier or customer decision is required Staff or resources need to become available Legal or compliance questions need to be resolved We are not sure

Spending too much Choosing the wrong technology Disrupting the business Project taking too long Staff not adopting the solution Losing important information Security or privacy Becoming dependent on a supplier Choosing something that cannot scale Building something unnecessarily complicated Not achieving the expected benefit Compliance or legal concerns Not sure

Yes, a fixed deadline Yes, but somewhat flexible We would like to move soon No immediate deadline We are exploring for the future Not sure

Early exploration Trying to define the problem properly Comparing possible solutions Building a business case Looking for costs or quotations Ready to proceed once the right approach is confirmed The project has already started but we need advice Not sure